Contact your company's on-site System Administrator to reset your password. If your System Administrator is unknown, please create a ticket on this website.



 User Permissions Required (contact your BestNotes System Administrator for user permissions):



Navigate to the Users Screen


  • When a user has locked their account (meaning they attempted to log in more than the maximum allowed times) their name will appear in red.
  • Click on the name.
  • You will see a new button "Unlock User".



  • Click "Unlock User" and "Save". 
  • The user can now attempt to log in again without changing their password. 
  • If the user's password needs to be reset then please see Reset Password (Click HERE).



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