There are times when updates are deployed to the eMar (BestNotes apps). When this happens, there can be some display/functionality issues as a result of cached information. Please follow the instructions below for your operating system and the internet browser you are using to clear your web browser cache. This can also help if you are having loading issues, or if the system isn't working as you would expect.


When using the keyboard shortcuts, you are "reloading the current page, ignoring cached content". This means that you need to be on the page that you want to clear the cache for. If you choose to clear your cache from the settings, this will clear the cache for your entire web browser.


Page Content




Windows (PC)



Chrome


Keyboard Shortcut: Simultaneously select "Shift + F5" or "Ctrl + Shift + r"


Clear Web Browser:


  1. On your keyboard, simultaneously select "Ctrl + Shift + Delete"
  2. At a minimum, select the checkbox next to "Cached images and files"
  3. Select "Clear Data"


OR


  1. Select the menu button (top right)
  2. Select Settings
  3. Scroll down to the bottom of the page and select "Advanced"
  4. Select "Clear Browsing Data" under "Privacy and security"
  5. At a minimum, select the checkbox next to "Cached images and files"
  6. Select "Clear Data"


For more information about clearing browsing history in Google Chrome visit: Google Account Help.



Microsoft Edge


Keyboard Shortcut: Simultaneously select "F5" or "Ctrl + r".


Clear Web Browser:


  1. On your keyboard, simultaneously select "Ctrl + Shift + Delete"
  2. At a minimum, select the checkbox next to "Cached data and files"
  3. Select "Clear"


OR


  1. Select "Favorites" button in the top right corner
  2. Select "History"
  3. Select "Clear History"
  4. At a minimum, select the checkbox next to "Cached data and files"
  5. Select "Clear"


For more information about clearing browsing history in Microsoft Edge visit: Microsoft Edge Support.



Firefox


Keyboard Shortcut: Simultaneously select "Ctrl + F5" or "Ctrl + Shift + R".


Clear Web Browser:


  1. On your keyboard, simultaneously select "Ctrl + Shift + Delete"
  2. Indicate the time range to clear as needed
  3. At a minimum, select the checkbox next to "Cache"
  4. Select "Clear Now"


OR


  1. Select the "Library" button
  2. Select "History"
  3. Select "Clear Recent History"
  4. Indicate the time range to clear as needed
  5. At a minimum, select the checkbox next to "Cache"
  6. Select "Clear Now"


For more information about clearing browsing history in Firefox visit: Mozilla Support.



Mac



Safari


Keyboard Shortcut: Select "Command + R"


Clear Web Browser


  1. Select "History" tab and select "Clear History..."
  2. Indicate the time range to clear as needed (all history is recommended).
  3. Select "Clear History"


For more information about clearing browsing history in Safari visit: Apple Support



Tablet/Phone



Android


  1. Navigate to "Chrome"
  2. Select "Menu" button (top right)
  3. Select "Settings"
  4. Below "Advanced", Select "Privacy"
  5. Select "Clear Browsing Data"
  6. At a minimum, select "Browsing History"
  7. Select "Clear data"


For more information about clearing browsing history on your android device visit: Google Support



iPad/iPhone (iOS)


  1. Navigate to "Settings"
  2. Select "Safari"
  3. Select "Clear History and Website Data"
  4. Select "Clear"


For more information about clearing browsing history on your iOS device visit: Apple Support


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