This article explains how to reset the BestNotes Windows application to clear its cache and resolve potential functionality issues.

Permissions Required

No specific BestNotes permissions are required.

Resetting the BestNotes Windows Application

Resetting the application will clear the cache of the application and can potentially address functionality issues that you may be having. This process will require you to re-enter your "Site ID" in order to log back in. If you don't know the "Site ID", reach out to your system administrator for this information before beginning this process.

  1. Make sure that all BestNotes windows are closed.
  2. Select "Start" menu.
  3. Type "%appdata%" in the search area.
  4. Select "%appdata%."

  1. Select the "BestNotes" folder and right-click.

Screenshot showing the Start menu search bar with %appdata% typed in and the %appdata% folder selected.

Screenshot showing the BestNotes folder highlighted in the AppData directory.

  1. Select "Delete."

Screenshot showing the right-click context menu for the BestNotes folder with 'Delete' selected.

You have now reset your application. If the problem that you were having persists, contact BestNotes Support by submitting a support ticket or call (866) 543-6646.

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