Resetting the application will clear the cache of the application and can potentially address functionality issues that you may be having. This process will require you to re-enter your "Server Name" and "Site ID" in order to log back in. If you don't know the "Server Name" or "Site ID", reach out to your system administrator for this information before beginning this process.
- Select "Go" in the top left corner.
- Select "Library".
- If you do not see "Library as an option, you will need to hold the "Option" key on your keyboard.
- In the Library, find the "BestNotes" folder, and right-click.
- From the right-click menu, select "Move to Trash".
You have now reset your application. If the problem that you were having persists, reach out to BestNotes Support at firstname.lastname@example.org or (866) 543-6646.
Back to top of page