Level of assurance 2 (LOA2)
Level of assurance 2, or LOA2 is an identity proofing standard that satisfies surescripts requirements for e-prescribing. In order for a provider account to be authenticated by the Surescripts standard, each provider will need to go through an Identity Proofing (IDP) process. Once a provider completes this IDP process, their e-prescribing account may be activated. Providers will NOT need to bind a token to their account for Level of Assurance 2.
It is important to note that if a provider is going to be on-boarding for EPCS, they will not need to complete the Surescripts IDP process. This will instead go through a similar IDP process involving setting up their passphrase and binding their EPCS token. If this is the process you need, you can use the EPCS provider on-boarding.
Provider IDP process
Once the IDP invite has been sent to you (the provider) by BestNotes Support, you will get a system generated email from email@example.com. This document is intended to be used as a guide through the IDP process.
- You will need to access your email and open the IDP Invitation email. Within the email, there is a link to select to begin the IDP process. If for any reason this link is not working, request a new invite by reaching out to BestNotes Support or call (866) 543-6646.
- When you select the link, the InfinID application will open and you will see a notification that their organization has requested them to complete the identity proofing. To move forward, select "Next."
- Then you will be presented with a prerequisites page. Having a personal credit card during this process is not required, but can help with passing IDP as Experian uses financial history to verify a provider's identity. They will not be charged for IDP. When ready, select "Continue."
- You will now need to enter some personal information, which Experian will use to verify your identity. All required fields are noted with a red asterisk.
- When entering "Date of Birth", select the calendar icon, select the year, followed by month, and then the day.
- Make sure when entering the address, you leave out any special characters. For example, if you live at "1 E. Main St Apt. 204" you should enter it as "1 E Main St Apt 204" without any periods.
- It is important to enter your mobile number. If Experian can verify that it is a mobile number, and you are the primary account holder, they will send a text message with the IDP transaction number. If you do not enter your mobile number, or it cannot be verified, Experian will mail you a letter with your IDP transaction number which can take 3-5 business days to arrive.
- Entering a credit card number can greatly increase the changed of passing IDP. It must be VISA or MasterCard, and must be a personal credit card. Only the first 8 digits are required and no charges will be applied.
- After entering all personal information and selecting continue, you will be presented with 3 security questions pertaining to financial history. Select any applicable answers and select "Continue."
- If the questions are answered correctly, you will be notified that your identity has been successfully verified. Assuming you entered your mobile number and Experian could verify it, you will receive a text message with the transaction number. You can enter the transaction number on the screen to complete identity proofing.
If you do not receive a text message, Experian will mail a letter with the IDP transaction number which can take 3-5 business days to arrive.
The transaction number delivered by text message is only valid for seven days. The transaction number delivered by letter is only valid for 30 days.
- You will also receive a confirmation email that Experian has verified your identity. Within this email is a link to select that will direct you to enter your transaction number either from the text message or mailed letter.
- Upon selecting the link, you will be prompted to enter your NPI and Experian transaction number.
- After entering your transaction number, you will receive a confirmation email. You will now need to log into DrFirst to activate your account.
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