If you see an "Unable to connect. Please check your internet connection and try again." message, this article provides steps to resolve common connection issues.

Permissions Required

No specific BestNotes permissions are required.

Troubleshooting 'Unable to Connect' Error

  1. Check your internet connection.
     Note: A computer may be connected to the Wi-Fi, but the Wi-Fi router may not be connected to the internet. Be sure to check both ends of the connection.
  2. Make sure there are no antivirus programs or firewalls interrupting the connection from the BestNotes application to our servers. It is recommended that you add BestNotes to your antivirus/firewall "whitelists."

Windows

If you have a good internet connection, and your antivirus and firewalls are not interrupting the connection, there may be a time sync issue. To fix this follow the steps below:

  1. Navigate to your computer's "Date and Time" settings.

  1. Verify that the following settings are turned on:
    1. Set Time Zone Automatically

    Windows Date and Time settings

    1. Set Time Automatically

  1. Below the "Additional Settings" select the "Sync Now" button.

Windows Set Time Zone Automatically and Set Time Automatically settings

Windows Sync Now button

Once these steps have been completed, try connecting to BestNotes again. If you continue to have issues after following all of the steps listed below, you can reach out to BestNotes Support for additional help. You can submit a support ticket.

macOS

If you are using a macOS, you can adjust the time and date settings by following the steps below:

  1. Navigate to your "Settings."
  1. Then select "General", and "Date & Time."

  1. Verify the following settings are turned on:
    1. "Set time and date automatically."

    macOS General and Date & Time settings

    1. "Set time zone automatically using your current location."

macOS Set time and date automatically and Set time zone automatically settings

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