The following information is intended for independent billing/3rd party billing companies. 

Whether your organization utilizes in-house billers or an independent billing service, BestNotes provides a dedicated, HIPAA-compliant connection to simplify their access. This integration automates your workflow by syncing essential data between the two platforms.

Support & Responsibilities

To ensure a smooth experience, roles are defined as follows:

• BestNotes Role: We will establish the API connection, perform initial testing with the billing service representative, and ensure technical stability. We provide initial workflow training for your biller.
• Billing Services Role: Your billing service's main point of contact will then be responsible for onboarding and providing day-to-day CollaborateMD support for individual users.

Requirements & Setup Process

To establish access, a representative from your in-house or independent billing team must initiate the connection. To proceed, please complete the following steps:

1. Billing:  The API link carries a $50 monthly fee per connection billed to the owner of the CollaborateMD account.
2. Payment Details: Ensure your payment details are up to date on file before activation.
3. Submit Account Numbers Create a support ticket by emailing team@bestnotes.com with the CollaborateMD account number(s) for any BestNotes accounts you would like to activate.  To inactivate a connection, contact team@bestnotes.com with the account number you would like to inactivate.
4. Schedule Testing: Once we receive your request, BestNotes will reply with a scheduling link to test the API connection. Please allow 2-3 business days to activate the API connection.